Jobs

POSITION: APPLE SERVICE TECHNICIAN

Looking for an interesting Mac job with a lot of variety? Sewelltech would like to invite you to apply for this position!

ABOUT US:

Sewelltech is an Apple Specialist, a leader in their field. Over time Sewelltech has demonstrated exceptional, consistent, and comprehensive knowledge of Apple technology, offers its entire line of hardware and software, offers complete service and support for branded products. Sewelltech has a national customer base focused on serving small to mid-sized organizations and institutions. Known for our high level of professional service, we’re currently recruiting Consultant with solid skills and an upbeat personality to join our team. This is a special opportunity for the right candidate with no shortage of interesting work in a variety of environments.

ABOUT YOU:

You’re comfortable working with people and enjoy problem-solving. You dress neatly and are presentable. You’re good at reading people’s facial expressions and know when to back off and when to charge forward with a solution. Our customers love dealing with you. You’re organized, can make logical notes about the work you’ve done and plan for future work. You used both Macs and PCs but Macs are what really excite you. This is a full-time position with benefits and great growth opportunity. Compensation includes benefits package. Some travel required (MacWorld, WWDC, for example).

PREFERRED SKILLS TO INCLUDE:

  • Hardware repair skills
  • Working knowledge of Apple GSX warranty system.
  • Proven Mac OS X experience
  • Workstation installation and maintenance
  • Application installation and OS updates
  • Scheduled maintenance routines
  • Knowledge of Ethernet and wireless networks and basic networking (switch, router, wireless)
  • Responsive and detail-oriented
  • Desire to work within a team, and the ability to work independently
  • Previous experience in the field, or education (computer science major) or A+ equivalent or Mac OS X certification
  • Excellent technology problem solving skills and a “can-do” attitude
  • Must have their own transportation and be willing to some work irregular hours including nights and weekends
  • Must be able to self-manage with minimal supervision and low re-work
  • Knowledge of graphic arts, multimedia and fonts including Adobe Photoshop, Bridge, Illustrator, InDesign
  • Knowledge Microsoft Outlook in and Exchange environment
  • Knowledge Microsoft Office 2011 including Office 365 for Mac
  • Backup Software knowledge (CrashPlan, Retrospect, Time Machine)

HIGHLY DESIRABLE:

  • Apple certifications a plus (ACMT)
  • Daily working experience with Apple GSX warranty system.
  • Backup Software knowledge (CrashPlan, Retrospect, BRU, Time Machine)
  • Knowledge of FTP Desktop applications
  • Knowledge of iOS are critical
  • Prior experience with enterprise-scale Over-the-Air Profile Delivery and Configuration
  • Expert understanding of at least one enterprise-level mobile device management application such as Good for Enterprise, MaaS360, Meraki or BoxTone
  • Experience with Exchange ActiveSync and iOS Devices

PRIMARY JOB RESPONSIBILITIES:

  • Troubleshoot and handle repair of warranty and non-warranty hardware
  • Resolve software and hardware support issues on Macs running 10.4.x-10.11.x
  • Support software such as Microsoft Office, Adobe Creative Suite, Adobe Creative Cloud for Mac OS X,
  • Provide integration of Macs into mixed network
  • Handle setup and support of laptops, desktops, and printers.
  • Work with the Network & Systems Admin teams on coordinating cross-team projects
  • Perform preventative maintenance on equipment
  • Make hardware and software recommendations

Sewelltech is an equal opportunity employer.

Please do not mail or fax your resume.
Please submit your Cover Letter and Resume using the below form.

Sewelltech has been Dallas/Fort Worth’s preferred Apple Service Provider for nearly 20 years. What started as a small, one-person shop in 1993 has grown to the #5 spot on Ingram Micro’s SMB 500 List in 2012. Since before the resurgence of Apple in the early 2000s, we have had a proven track record of helping people get the most out of their Apple Product.

At Sewelltech, we are committed to providing sustainable and tangible network, software and hardware solutions. We offer hassle-free technical and support services and the latest, top-of-the-line Apple parts and computers. As part of our superior customer experience, our Apple Certified Technicians thoroughly inspect your device, diagnose the issue and address it without charging you for unnecessary services.

Why Choose Us?

  • Friendly and knowledgeable staff that provide custom, not “boxed,” solutions
  • Apple Authorized Value Added Reseller and Apple Authorized Service Provider
  • Carry-in and on-site service within the Dallas/Fort Worth metroplex area
  • Extensive expertise in multimedia, digital video, graphic arts, design, publishing, web solutions and networking
  • Strategic IT partnerships that help you to grow your business and take advantage of the latest worldwide technology developments

To speak with one of Sewelltech’s Certified Apple Technicians, contact us or visit our office today.

What is an Apple Certified Technician?

These professionals have demonstrated to Apple their in-depth knowledge of Apple technology by passing exams on Apple hardware, Mac OS X, Mac OS X Server, or Apple Pro applications. Sewelltech and Apple is pleased to highlight their accomplishments.

Their certifications include:

  • Apple Certified Desktop Technician (ACTC)
  • Apple Certified Portable Technician (ACPC)
  • Apple Certified Help Desk Specialist (ACHDS)
  • Apple Certified Technical Coordinator (ACTC)
  • Apple Certified System Administrator (ACSA) or any of the new ACSA specialized certifications

Sewelltech’s Highly trained technicians are Apple Certified in both software and hardware support, so there’s only one number to call to get help. Technicians have a minimum of 5 years experience, Sr. Technicians have 15 years+ experience.

Sewelltech was named one of the top 2013 SMB 500 accounts by Ingram Micro

SMB 500 ListThe Ingram Micro SMB 500 ranks the distributor’s top 500 fastest-growing channel partners in the U.S. that are focused on servicing the nation’s small and midsize businesses (SMBs) with 250 or less employees. Ingram Micro’s 2013 SMB 500 is derived from more than 20,000 U.S. solution providers that work with the distributor’s SMB business unit. A complete list of the 2013 Ingram Micro SMB 500 can be seen at Ingram Micro SMB 500.