Managed Services and Remote Support

Do you need help with your business’ day-to-day IT management? Sewelltech’s certified Apple technicians ensure that your technology is running smoothly, while constantly searching for strategic ways to improve operations.

Our managed IT services are proactive, preventative services designed to provide you a consistent and reliable option to manage your IT infrastructure in exchange for a flat monthly fee.

To entrust your IT management and remote support responsibilities with the professionals at Sewelltech, contact our office.

Why Does My Business Need Managed Services?

In today’s marketplace, businesses rely on technology to operate efficiently and to compete effectively. However, as reliance on IT grows, the resources to support an increasingly complex IT environment may not. Through our managed services and remote support, Sewelltech can provide your business with the resources it needs.

Our managed services act as an extension of your staff. We take care of your routine IT monitoring and management around the clock, allowing your core staff to focus on higher-value projects. Should an issue occur, our experienced technicians can troubleshoot and resolve it quickly and efficiently.

Unlike traditional outsourcing situations, you retain full visibility into the process and management of your systems. In addition, the managed services subscription model gives you more expense predictability than a consultant-type time and billing model.

What Benefits are Included in Managed Services?

As an Apple managed services provider, we take a holistic approach to all IT systems. Supporting some systems and not others creates a fragmented network structure, and can leave you vulnerable to a large-scale IT outage or other serious problems. If there are existing issues within your network, we “clean it up” before putting you on a plan.

For an affordable monthly fee, Sewelltech can custom-tailor a bundle of services to meet your managed IT demands. Our personalized plans offer several managed services to help your business run more efficiently, including:

  • Remote tracking and monitoring (includes mobile devices, desktops, servers and laptops)
  • Online backup
  • Handheld device support
  • Software application patches and updates
  • Server and workstation patches and updates
  • Router and firewall updates
  • Unlimited remote technical support
  • Unlimited onsite technical support
  • Predictable IT costs
  • Complete third-party vendor management
  • One-call problem resolution
  • Managed Expansion and Growth
  • One source for hardware and software
  • Quarterly business reviews and annual strategic planning

How Can Remote Support Help My Business?

For Apple users with Mac HelpMate, Sewelltech offers remote support services around the clock. That means that whether you are doing business in China or sitting at the local coffee shop, Sewelltech is able to help.

Remote support allows Sewelltech to instantly respond to your needs, questions or concerns, as long as you have access to the Internet. Though we may be based in Texas, our remote support means that our service reaches around the globe.

Our remote support tool is an extremely efficient for running maintenance on Apple operating systems. With over 200 troubleshooting, performance and optimization features, it allows our technicians to instantly respond to your needs. Remote support is used to inspect your computer for problems without infringing on your security.

For more information about our remote support options or our custom-tailored managed services plans, speak to a Sewelltech expert today.

 

Trusted and Results-Driven Computer Consulting

Sewelltech has provided clients with secure and dependable Apple computer consulting services for nearly twenty years. Located in Texas, we offer a variety of technical and support services to Apple users in the Dallas/Fort Worth metroplex area.

Sewelltech’s Certified Apple Technicians help companies of all sizes to strengthen and grow their IT operations.  If you’re looking for a computer consulting company that offers long-term, custom solutions, Sewelltech has the experience and resources you need.

For more information on the specialized services that make our computer consulting unique, please visit our services page.

Computer Consulting That Meets Every Demand

At Sewelltech, our comprehensive Apple consulting include much more than your typical desktop support. We also offer a variety of services, like managed services and remote support that alleviate the demands of running a company-wide computer network.

As a strategic method for improving operations, Sewelltech helps businesses to develop sustainable day-to-day IT management responsibilities. Our Certified Apple Technicians also offer expertise in a variety of areas, including but not limited to, multimedia, design and publishing.

Convenient Carry-In/On-Site Service

Sewelltech’s computer consulting services are extremely accessible to those in the metroplex area. We offer affordable and accommodating carry-in and on-site support for Apple users and businesses in need of technical repair.

Our Certified Apple Technicians have the highest commitment to customer service. Located off of 35E and Medical District Drive, we offer emergency after-hours rates and can arrange the pick and delivery of your product for a small fee if you are unable to.

Computer Consulting at Competitive Rates

Sewelltech is dedicated to offering you competitive prices on genuine Apple products, including peripherals and networking hardware. If your business is in need of new parts or supplies for your Apple system, we can provide you with the possible deal anywhere.

If you’d like to explore Sewelltech’s Apple computer consulting services further, contact us to get started.

 

Certified Provider of AppleCare Support and Apple Warranty Services

For Apple users in the Dallas/Fort Worth area, Sewelltech can conduct free in-warranty repairs or fix your out-of-warranty technical issues. As an official Apple Authorized Service Provider Plus, we offer reliable and efficient service for Apple products from certified technicians using genuine Apple parts.

Whether your product is covered by an Apple warranty or not, you can trust our Apple certified technicians to repair your system. Regardless of the model of your Apple product, we can help you repair your technical issues for free or at an affordable rate.

Free Repairs Under Valid Apple Warranty or AppleCare Protection Plan

If your Apple product is currently covered by an Apple warranty, our certified technicians can help with any qualifying repairs at no charge. Sewelltech can service all Apple products under the standard Apple One-Year Limited Warranty, or the extended three-year AppleCare Protection Plan.

All of our complimentary in-warranty service repairs are performed by our AppleCare support technicians using genuine, top-of-the-line Apple Parts.

No Warranty? No Problem.

If your Apple product is no longer covered by a warranty, Sewelltech is here to help. Our out-of-warranty repairs apply to products that are:

  • Apple products no longer covered Under a Valid Apple Warranty or AppleCare Protection Plan
  • Damaged due accident, abuse, misuse, and misapplication.
  • Non-Apple products serviced by anyone who is not an Apple Authorized Service Provider, including upgrades and expansions.
  • A product or a part modified without the written permission of Apple.
  • Units with the Apple serial number removed or defaced.

Our out-of-warranty repairs are conducted with the same standard of care that we use to fix in-warranty Apple products. We offer efficient carry-in repairs at our Dallas location and convenient on-site service repairs at your home or workplace.

As part of our commitment to thorough customer service, all of our out-of-warranty repairs come with a 90-day warranty on materials and workmanship.

Have you considered AppleCare Protection Plan?

Once your one year limited warranty expires, costly repairs to your hardware becomes your responsibility. Eliminate worries about potential repair expenses, a single out-of-warranty repair could cost more than you pay for extended coverage with the AppleCare Protection Plan.

Now you can get long-term peace of mind about your Apple product.

The AppleCare Protection Plan extends your built-in warrenty coverage to a full three years on Macs and Apple Display and a full two years on iPads, iPods, and AppleTV from the original purchase date of your new Apple product. The AppleCare Protection Plan is a uniquely integrated service and support solution completely backed by Apple. This comprehensive plan includes telephone support, Apple-certified repairs, web-based support resources, and powerful diagnostic tools.

The AppleCare Protection Plan ensures that Apple-certified technicians will perform repairs using genuine Apple parts. With this plan, parts and labor will be covered for a total of a full three years on Macs and Apple Display and a full two years on iPads, iPods, And AppleTV from the original date of purchase of your Apple computer.

When you purchase your Apple device, it is automatically covered by a One-Year factory warranty at no cost to you. Your product must be within the One-Year Warranty in order to qualify for the AppleCare Protection Plan.

The AppleCare Protection Plan must also be purchased for every individual Apple product, as one copy of the Apple Protection Plan does not cover multiple Apple systems. The plan is non-renewable, but for such a small investment, buying the plan is well worth it.

For more information about AppleCare support or in and out-of-warranty repairs, please contact Sewelltech today.

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