Service FAQ

1. What are your rates?
2. What do you charge for travel time?
3. Do you use Apple branded parts?
4. Do you service Mac clones?
5. What are your hours?
6. What area do you service?
7. What is the standard turnaround time for a repair?
8. What is your warranty?
9. Do you service personal accounts as well as corporate accounts?
10. Do you also sell new Macs?
11. Do you buy old Macs? What can I do with my old Mac?
12. Can you set up a network for us?
13. Can you set up our DSL/cable modem?
14. Are you Apple Authorized?
15. Do I need to back up my data?
16. How can I pay?
17. I dropped off my computer for repair and can not pick it up. What can I do?


1. What are your rates?

Sewelltech charges $99 an hour. If the service is performed onsite, the hourly rate is still $99, but a small location fee applies. The location fee varies from $15-$39 depending on your zip code. Generally speaking, the further the location is from our office (Motor St. at I-35) the larger the location fee.

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2. What do you charge for travel time?

Sewelltech does not charge for the time we travel, but the distance. The location fee varies from $15-$39 depending on your zip code. Generally speaking, the further the location is from our office (Motor St. at I-35) the larger the location fee.

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3. Do you use Apple branded parts?

Yes. All warranty repairs are done with parts shipped directly from Apple. Depending on availability, parts for out of warranty repairs may come from a third party supplier, but the parts are still Apple branded. Certain out of warranty repairs (hard drive replacements, RAM replacement) may use third party parts. In these cases, the parts are most likely available for a lower cost than the Apple parts and usually carry a better warranty.

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4. Do you service Mac clones?

Yes. If it runs the Mac OS (including Mac OS X), Sewelltech can service it for you.

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5. What are your hours?

Sewelltech is open Monday through Friday, 9:00 AM – 6:00 PM. Emergency after-hour rates are available.

Our holiday schedule is as follows:

New Year’s Day (January 1)
Good Friday (Friday Before Easter)
Memorial Day (Last Monday In May)
Independence Day (July 4)
Labor Day (First Monday In September)
Thanksgiving (Fourth Thursday In November)
Christmas Eve (December 24)
Christmas Day (December 25)
New Year’s Eve (December 31)

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6. What area do you service?

Sewelltech services the DFW metroplex. For locations at greater distances, please contact us, and your representative can provide you with specific rates.

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7. What is the standard turnaround time for a repair?

Sewelltech strives for a 1 to 3 day turnaround time on most drop off repairs. Depending on part availability, this time can vary.

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8. What is your warranty?

Sewelltech warranties the work we do for 90 days, or the remainder of your Mac’s manufacturer’s warranty (if applicable). Certain products purchased from Sewelltech may carry a longer manufacturer’s warranty than 90 days. Please refer to the manufacturer for more details.

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9. Do you service personal accounts as well as corporate accounts?

Yes. Every customer is important to us.

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10. Do you also sell new Macs?

Yes. Sewelltech is an Apple Authorized Reseller.

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11. Do you buy old Macs? What can I do with my old Mac?

No. Sewelltech does not buy old machines. We suggest donating your old Mac to a non-profit organization. Be aware that most organizations do not want to inherit problem machines. If your Mac isn’t working, don’t try to donate it. Also, if your Mac is older than 4 or 5 years, many organizations do not want them. They will be faced with the same dilemma of where to get rid of their older machines as well.

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12. Can you set up a network for us?

Yes. Sewelltech can set up networks of any size. From providing you with the server, network equipment and workstations to running the cable, we can do it for you. Sewelltech can also provide network administration and management for your Macintosh network.

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13. Can you set up our DSL/cable modem?

Yes. Many times the technicians that install DSL or cable modem service are not very Macintosh knowledgeable. Contact us and we’ll have you up and running in no time.

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14. Are you Apple Authorized?

Yes. Sewelltech is an Apple Authorized Repair Center. All of our technicians are Apple Certified Technicians.

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15. Do I need to backup my data?

Yes. If possible, it is best to back up your data before we service your machine. Sewelltech can backup your data for a small fee. Although most repairs will not jeopardize your data, under no circumstances will Sewelltech be in any way liable for the loss of any customer data on any type of storage media, including but not limited to floppy disc, hard disks or tape.

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16. How can I pay?

Sewelltech accepts cash, credit cards (Visa, MC, Amex, Discover) and personal checks. Contact us to set up your company with a Net 30 account.

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17. I dropped off my computer for repair and can not pick it up. What can I do?

If you are unable to pick up your repaired equipment, Sewelltech can arrange a delivery of your repaired equipment for a small fee. Please note that Sewelltech is not responsible for equipment left after 30 days. After a customer has been notified in writing that the equipment is ready, the customer has 31 days to pick up the equipment. If the equipment has not been picked up within 31 days, Sewelltech. reserves the right to sell the equipment to cover the accumulated charges.

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