Managed Services and Remote Support

Do you need help with your business’ day-to-day IT management? Sewelltech’s certified Apple technicians ensure that your technology is running smoothly, while constantly searching for strategic ways to improve operations.

Our managed IT services are proactive, preventative services designed to provide you a consistent and reliable option to manage your IT infrastructure in exchange for a flat monthly fee.

To entrust your IT management and remote support responsibilities with the professionals at Sewelltech, contact our office.

Why Does My Business Need Managed Services?

In today’s marketplace, businesses rely on technology to operate efficiently and to compete effectively. However, as reliance on IT grows, the resources to support an increasingly complex IT environment may not. Through our managed services and remote support, Sewelltech can provide your business with the resources it needs.

Our managed services act as an extension of your staff. We take care of your routine IT monitoring and management around the clock, allowing your core staff to focus on higher-value projects. Should an issue occur, our experienced technicians can troubleshoot and resolve it quickly and efficiently.

Unlike traditional outsourcing situations, you retain full visibility into the process and management of your systems. In addition, the managed services subscription model gives you more expense predictability than a consultant-type time and billing model.

What Benefits are Included in Managed Services?

As an Apple managed services provider, we take a holistic approach to all IT systems. Supporting some systems and not others creates a fragmented network structure, and can leave you vulnerable to a large-scale IT outage or other serious problems. If there are existing issues within your network, we “clean it up” before putting you on a plan.

For an affordable monthly fee, Sewelltech can custom-tailor a bundle of services to meet your managed IT demands. Our personalized plans offer several managed services to help your business run more efficiently, including:

  • Remote tracking and monitoring (includes mobile devices, desktops, servers and laptops)
  • Online backup
  • Handheld device support
  • Software application patches and updates
  • Server and workstation patches and updates
  • Router and firewall updates
  • Unlimited remote technical support
  • Unlimited onsite technical support
  • Predictable IT costs
  • Complete third-party vendor management
  • One-call problem resolution
  • Managed Expansion and Growth
  • One source for hardware and software
  • Quarterly business reviews and annual strategic planning

How Can Remote Support Help My Business?

For Apple users with Mac HelpMate, Sewelltech offers remote support services around the clock. That means that whether you are doing business in China or sitting at the local coffee shop, Sewelltech is able to help.

Remote support allows Sewelltech to instantly respond to your needs, questions or concerns, as long as you have access to the Internet. Though we may be based in Texas, our remote support means that our service reaches around the globe.

Our remote support tool is an extremely efficient for running maintenance on Apple operating systems. With over 200 troubleshooting, performance and optimization features, it allows our technicians to instantly respond to your needs. Remote support is used to inspect your computer for problems without infringing on your security.

For more information about our remote support options or our custom-tailored managed services plans, speak to a Sewelltech expert today.