We all know that using information technology — programs, apps, or internet browsing — carries a certain amount of risk. Nobody wants to have their secure data compromised, but technology brings enough benefits that the risk is worth it. So you vet certain systems, you establish protocols, you update and patch your software, and you keep track of the technology used at work.
But what about the technology your employees are using that isn’t part of your official plan? We’re talking about messaging apps, Excel macros, cloud data storage, collaboration spaces, and even hardware like USB drives, smartphone storage, and personal laptops that you don’t control.
We call this “shadow IT,” and that’s a whole lot of potential holes to cover!
Even if you ignore the dangers of having accounts hacked, data stolen, and websites vandalized, shadow IT can be very inefficient. You don’t control it, so you don’t know where important information is or what work is being done. It makes it hard to avoid duplication of efforts and even harder to manage employee productivity. What are you to do?
Well, your gut reflex might be to “crack down” on using unauthorized technology for work purposes. Swallow that reaction, though — you can’t stop it, and you’ll just harm morale. You’ll also drive usage even further underground; your people won’t be honest with you for fear of reprisal. That means that if a compromise occurs, you’ll be the last to know.
Instead, keep an eye on the situation. Make it clear that you support employees using the tools they need to get the job done, as long as they let you know what those tools are. If your people start using cloud storage apps, that’s fine — but have them explain how they’ll keep that data secure. Just as you empower them to find their own tools, empower them to keep things secure.
You probably can’t come up with a list of all the shadow IT that’s being used at your work, but you can keep an eye on the trends as they develop. Research the technology that’s being used and watch the headlines for data breaches or other compromises.
In some cases, you will have to crack down on specific apps, programs, or devices being used at your work; they’re just too risky. If you’ve worked with employees and fostered good communication, this shouldn’t be an issue. Remember to avoid blaming employees when shadow IT becomes a problem — especially if they bring the issue to your attention themselves. There’s nothing wrong with asking your people to stop using a specific program or device, as long as you’re transparent and have good reasons.
Last, but not least, try to look on the bright side. Shadow IT may be a little risky, but it also presents opportunities for employees to drive productivity and try out new best practices. If they’re using a piece of technology, it’s probably doing something that the currently “approved” tech is not. They’re also showing self-starter tendencies and trying to do their job better. And that’s always something you should support!
Does all of this sound foreign to you?
Sewelltech is here to help you develop and execute a plan. We can help you get the most out of your existing technology, plan for the future and, invest in new technology. We can steer you away from flashy distractions that cost more than they’re worth and develop a plan that offers a clear return on your technology investments. We never recommend any technology until we understand your business, your budget, and your priorities.
Contact SEWELLTECH to fix your Apple product or network.
That is what we do best. Sewelltech has been providing solutions for Apple users in the Dallas/Fort Worth metroplex for over 25 years.
Here are some of the services we offer our clients:
*Apple Authorized Value Added Reseller
*Apple Authorized for warranty and non-warranty work
*Network installation and support
*Certified Apple Technicians
and if you’re reading this right now and saying to yourself:
“WOW! You know, it sure would be cool to have my computer fixed right so I can use it to truly do work…”
then we’d recommend that you call or contact us right away.
If you need help or have any other IT questions, please book a quick, 15 minute call with us. here is our calendar link: https://www.scheduleyou.in/CSrmpJms
Of course, if you have an immediate IT need, you can always reach us at 214-845-8198.